Policies and special conditions
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Credit/Debit Card Policy
The credit card used to make a reservation must be valid for the entire stay. Credit cards will be authorized at check-in for the amount of your stay, plus an extra one to cover incidentals. The authorization will hold the funds until check out, upon which all the stay-related charges will be regulated. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
If you are booking on behalf of someone else, or wish to pre-pay, you must fill in the third party billing and send it by fax at +39 (02) 63366337.
Check Cashing Policy
No personal check cashing allowed.
Based on the law 2011, No. 201, approved on 06.12.2011 by the Council of Ministers, we cannot accept payments in cash for amounts greater than or equal to 1.000€ .
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Extra Bedding Policy
Children 12 and under sleep free in existing room bedding. Rollaways and child rollaways will incur in extra charges: 80€ .
Gift Certificate Acceptance Policy
Gift certificates can be redeemed at hotel. Please contact the hotel directly to reserve a room.
Only small pets are allowed on premises and in room.
Milan City Tax
The Milan City Council has introduced a City tax which is in addition to current 10% VAT levies.
The terms and conditions related to this measure/tax are the following:
5€ PER PERSON, PER NIGHT for stays in 5-star hotels based in Milan
- It is due for the entire stay
- It is to be settled by the hotel guest directly upon check-out
The above may be subject to change according to Milan City Council amendments and without further notice by the hotel
Children under 18 years of age
People with official residence based in Milan
People that are getting medical care at sanitary structures in Milan and related Province after a hospital treatment (including their relatives/helpers)
Relatives/helpers of people admitted to health facilities in the Province of Milan and within the period of hospitalization
Disabled people and their helpers
On duty Security Force in the city of Milan
Volunteers of the Civil Defence or other associations in case of natural disaster or serious event such identified by the Milan City Council
The exemption will be granted upon presentation of self-certification at the check-in.